Shipping policy
Shipping Policy
Order Processing
All orders are processed within 2-5 business days after purchase. Orders are not shipped or delivered on weekends or holidays.
During product launches, restocks, holidays, or high-volume periods, processing times may be extended. Customers will be notified of any significant delays.
Shipping Times
Estimated delivery times after shipment:
- United States: 3-7 business days
- Canada: 7-14 business days
- International: 10-21 business days
Shipping times are estimates and are not guaranteed.
Tracking Information
Once your order has been shipped, you will receive a confirmation email with tracking information. Please allow up to 48 hours for tracking updates to appear.
Lost or Stolen Packages
Remember What’s True is not responsible for lost, stolen, delayed, or damaged packages once they have been handed over to the shipping carrier.
If your package is marked as delivered but cannot be located, please contact the shipping carrier directly and file a claim.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping information at checkout.
If an incorrect address is entered and the package is returned to us, the customer will be responsible for any additional shipping fees required to resend the order.
International Orders
International customers are responsible for any customs fees, duties, taxes, or import charges imposed by their country’s customs office.
These fees are not included in the purchase price or shipping cost.
Pre-Orders
Items purchased as pre-orders will ship according to the estimated shipping date listed on the product page. If your order contains both pre-order and in-stock items, the entire order may be held until all items are available.
Contact Us
For any shipping-related questions, please contact us at:
Email: rememberwhatstrue@gmail.com
Brand: Remember What’s True (RWT)